Return & Refund Policy

30-Day Return Policy

We offer a 30-day return policy on most products. If you are not satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange.

Eligibility

To be eligible for a return, your item must:

• Be in its original condition and packaging
• Be unused and unworn
• Include all original tags and accessories
• Be returned within 30 days of delivery
• Have proof of purchase

Non-Returnable Items

For hygiene reasons, the following items cannot be returned:

• Items that have been worn or used
• Items without original packaging
• Clearance or final sale items
• Gift cards

Return Process

To initiate a return:

1. Contact our customer service team at support@brace99.com
2. Provide your order number and reason for return
3. Receive return authorization and shipping instructions
4. Pack the item securely in its original packaging
5. Ship the item to the provided return address

Refund Processing

Once we receive your return, we will inspect the item and process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process the refund.

Exchanges

If you need a different size or variant, we recommend placing a new order for the desired item and returning the original item for a refund. This ensures faster processing.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@brace99.com with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is damaged, defective, or we made an error in your order. We recommend using a trackable shipping service for returns.

Questions?

If you have any questions about our return policy, please contact us at support@brace99.com or call us during business hours.